Terms & Conditions

Terms & Conditions:

Frames 

  • 14 days replacement warranty on all frames is provided for manufacturing defect from the date of purchase.
  • Warranty does not cover color fading or peel off on frames.
  • In case of replacement of frame, same frame shall be replaced based on availability. On non-availability of the frame, an alternative frame that can fit the existing lenses shall be provided which is of the same value.
  • Minimum of 7 business days is required for replacement.

Lenses 

  • 14 days replacement warranty on Lenses is provided for manufacturing defects from the date of purchase.
  • Warranty does not cover accidental damage, scratches, damage caused by negligence, tampering, normal wear and tear | |
  • For any adaptation/power issues on lenses should be reported by the customer within 14 days from the date of purchase.
  • Orders placed with customers own frame or any other product of customer will be undertaken at customers own risk and the company shall not be responsible for replacement of frame or any other product or refund.

Minimum of 7 business days is required for replacement from the time of receiving the product at the lab. 

1. The Spectacle Lenses will be processed as per the prescription specified in the order placed by the Customer. 

2. The thickness of lenses shall vary vastly based on prescription and Lens type selected by the customer. 

3. Any breakage or loss of customer own frame or customer own lens during fitting is at customers own risk. bharatlens.com shall NOT be liable for loss of these frames or lens. 

Sunglasses

All Sunglasses carry an replacement warranty of 14 days from the date of purchase. Scratches on sunglasses are not covered under warranty. 

Order Cancellation

  • Order once placed, cannot be cancelled | In case of dispute, the refund will be made to customer in form of bharatlens wallet money and not in form of cash, virtual money or bank transfers.
  • All product prices includes prices of accessories, packaging accessories and packing material. 


SMS

By providing your mobile number at the time of order booking, you are agreeing to receive promotional and transaction sms from time to time | If you wish to unsubscribe from promotional sms, feel free to write to us at contact@bharatlens.com to take required action in next 24 business hours.

Suggestions / Complaints

For any suggestions and complaints, please contact us at +91 9953955529 or email us at contact@bharatlens.com

Terms and Conditions – Cashback & Loyalty points

  • The coupon is valid on our online store
  • The loyalty bharatlens wallet money are credited into your account 48 hours after the product is invoiced/delivered.
  • bharatlens wallet money earned during one purchase can be availed only in the subsequent purchase.
  • Cashback is always paid back in the form of bharatlens wallet money.
  • The value of 1 bharatlens wallet money is equal to one rupee.
  • The customer can take advantage of all existing offers in the store along with the loyalty program.
  • bharatlens.com reserves the right to change any of the above terms without notice.
  • All legal points are subject to Delhi jurisdiction only. 
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