Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
used or unsealed contact lenses are exempt from being returned .
exchange only done in case of manufacturing defect. In case of dispute, the refund will be made to customer in form of bharatlens wallet money and not in form of cash, virtual money or bank transfers
Additional non-returnable items:
- Gift cards
- bharatlens wallet money
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed,the refund will be made to customer in form of bharatlens wallet money and not in form of cash, virtual money or bank transfers
Refund at same source can olny be valid if order is cancelled before lenses for frames not fitted in frames
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [contact@bharatlens.com] .